Customer support

Please remember you have purchased a very affordable theme and you did not pay for a full-time web design agency. We will help with your issues, but these requests will be put on a relevant priority, regarding their nature. Support is provided for your comfort and for a best possible experience, so please be patient, polite and respectful, as we are towards you.

Support includes

• Responding to questions or problems regarding the item and its features
• Fixing bugs and reported issues
• Providing updates

Support does not include

• Customization and installation services
• Support for third party software and plug-ins

Before Support

• Check if your issue is not already resolved on Common issues
• Make sure your question is a valid Theme Issue and not a customization request
• Make sure you have read through the documentation and any resources before asking support on how to accomplish a task
• Make sure to double check the theme FAQs.
• If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
• Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
• Make sure to state the name of the theme you are having issues with when requesting support.