Customer support
Please remember you have purchased a very affordable theme and you did not pay for a full-time web design agency. We will help with your issues, but these requests will be put on a relevant priority, regarding their nature. Support is provided for your comfort and for a best possible experience, so please be patient, polite and respectful, as we are towards you.
Support includes
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates
Support does not include
- Customization and installation services
- Support for third party software and plug-ins
Before Support
- Make sure your question is a valid Theme Issue and not a customization request
- Make sure you have read through the documentation and any resources before asking support on how to accomplish a task
- Make sure to double check the theme FAQs.
- If you have customized your theme and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
- Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.
- Make sure to state the name of the theme you are having issues with when requesting support.
Once again, thank you so much for purchasing this theme. As I said at the beginning, we'd be glad to help you if you have any questions related to this theme. No guarantees, but we'll do our best to assist and support you. If you have a more general question relating to Moebius Vue, you might consider opening a ticket and ask your question in the CSS Ninja support portal.